privacy-policy

Privacy Policy for Fastlane Forwarding

Effective Date: 01/03/2025

Fastlane Forwarding (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using Fastlane Forwarding’s services (the “Service”), you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: This includes but is not limited to your name, email address, phone number, and mailing address.
• Payment Information: If you make payments through our platform, we may collect payment details such as billing information and credit card information. These are processed by third-party payment processors.
• Usage Data: We collect information on how you interact with our services, such as your IP address, browser type, pages you visit, and other diagnostic data.
• Location Data: If relevant to our services, we may collect information about your geographic location based on your IP address.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services.
• To process transactions and manage your account.
• To communicate with you, including sending updates, promotional materials, and customer support communications.
• To understand how our services are used to improve user experience and platform performance.
• To comply with legal obligations and resolve disputes.

3. Legal Basis for Processing Your Information (UK GDPR)

Under the UK GDPR, we process your personal information based on the following legal grounds:

• Consent: We may rely on your consent for processing certain types of personal data, such as receiving marketing communications.
• Contractual Necessity: Processing is necessary to fulfill our contract with you, such as providing the services you requested.
• Legal Obligation: We may process your data to comply with legal obligations, such as keeping records for tax purposes or complying with regulatory requirements.
• Legitimate Interests: We may process your data for legitimate business interests, provided that your rights and interests do not override these interests.

4. Sharing of Information

We may share your personal information with third parties in the following situations:

• Service Providers: We share data with third-party service providers who assist in the operation of our platform (e.g., payment processors, marketing platforms, hosting providers).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Compliance: We may disclose your information when required to do so by law, such as in response to a legal request from a government authority or regulatory body.
• With Your Consent: We may share your personal data with third parties if you have given us explicit consent to do so.

5. Data Retention

We retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, or for as long as required by law. After that, we will delete or anonymize your data.

6. Your Data Protection Rights

Under the UK GDPR, you have certain rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can request that we restrict the processing of your data in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a machine-readable format to transfer it to another service provider.
• Right to Object: You have the right to object to certain processing activities, including direct marketing.
• Right to Withdraw Consent: If we process your data based on consent, you can withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns. By using our website, you consent to the use of cookies as described in our Cookie Policy. You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features of our platform.

8. Security of Your Information

We use industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no data transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

9. International Transfers

Your personal information may be transferred and stored in countries outside the UK. If we transfer data to countries not covered by UK adequacy decisions, we will ensure that appropriate safeguards are in place to protect your data in accordance with the UK GDPR.

10. Children’s Privacy

Our services are not directed to children under 18 years old. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top of the page will be updated. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Fastlane Forwarding
116 Oxford Street
Hull
HU20QP

Tel: 01482581292